Terms and conditions

RESERVATION CONFIRMATION

The reservation confirmation is sent to the guest in writing, by e-mail, fax or post (according to agreement), and includes confirmation of the reservation and contracted services, if the service is guaranteed by an advance payment or an authorized credit card.

The written confirmation of the reservation must contain the name and surname of the guest, information on the type and type of accommodation, the period of stay and the terms of cancellation of the reservation.

An exception is a telephone reservation without a written confirmation, which can be received as a late reservation made by telephone up to 24 hours before the arrival date. For late bookings, the accommodation facility reserves the right to demand a credit card guarantee as well as its authorization and is valid without written confirmation of the booking.

RESERVATION GUARANTEE CONDITIONS

When booking the selected service, the guest must guarantee the reservation with a credit card or advance payment in the amount of one night per accommodation unit.

A valid credit card is only required as a guarantee and will not be charged at the time of booking, unless otherwise stated in the offer. The accommodation facility reserves the right to authorize the guest's credit card in the amount of the first night's stay per accommodation unit, and in the event that the credit card authorization is refused by the bank, the accommodation facility reserves the right to refuse the guest's reservation.

The reservation is valid after the confirmed authorization of the credit card for the guarantee, the payment of the advance payment for the guarantee, the payment of the entire amount of the cost of the reserved services or the confirmation of the credit card charge for the entire or partial amount of the reserved services.

TYPES OF PRICES AND CONDITIONS OF RESERVATION CANCELLATION

Accommodation prices in the same periods may be different depending on the conditions that apply to different price lists, and therefore each reservation confirmation must contain the specified cancellation conditions that apply to each reservation.

SERVICE PRICE

The valid price of the service is stated in the offer obtained through the online booking system or through correspondence from the accommodation facility. Contracted services cannot be combined with other promotional offers or packages, unless otherwise agreed. In case of any changes or deviations from the reserved services, regular prices will be charged. Refunds are not possible for unused services. All types of special services that are not included in the price are paid for by the guest and must be ordered when making the reservation or upon request on the spot. The prices in euros are informative, and the final payment is made according to the valid price list in kuna at the reception of the accommodation facility. The accommodation facility reserves the right to refuse, cancel or change the reservation if the reservation system has been misused or if it was made by an obvious mistake of the user.

PRICE CHANGE

The accommodation facility reserves the right to change prices if there has been a change in currency exchange rates in relation to the day of publication of prices (above 0.5%) and changes in tariffs of business partners. The accommodation facility can inform the guest about the price change in writing or orally. The guest can cancel the trip without cancellation costs if there is an increase in the price of more than 10% compared to the agreed price, no later than of 48 hours from the received written notification. If the guest does not cancel in person or in writing within the specified period, it is considered that he agrees with the price change. The published prices are the result of the accommodation facility's contract with its partners and do not have to correspond to the prices displayed on the spot in the destination where the guest is staying.

ARRIVAL/DEPARTURE

Accommodation units in Villa Sol are available from 2:00 p.m. on the day of arrival, and when checking out, the unit must be vacated by 10:00 a.m. on the day of departure.

TRAVEL DOCUMENTS

Guests are required to have valid personal travel documents. Invalid documents, which result in the cancellation of the trip, and if the accommodation facility suffers additional damage due to such an omission by the guest, the guest is obliged to compensate for it. If travel documents are lost or stolen during the trip, the cost of issuing new documents is borne by the guest. The accommodation facility is not responsible for the decisions of the customs, police and other government bodies that do not allow the guest to enter a particular country. Guests are also obliged to comply with foreign exchange and customs regulations, as well as laws and other by-laws of the Republic of Croatia.

CATEGORIZATION AND DESCRIPTIONS OF FACILITIES

The offered accommodation and other capacities are described according to the official categorization of the Republic of Croatia valid at the time of issue, according to the data of the accommodation facility. The accommodation facility does not assume responsibility for oral or written information that is not in accordance with the description of services and facilities in published programs and presentations, and which was obtained by a third party. The accommodation facility is not responsible in case of incorrect data provided by business partners.

COMPLAINTS

It is in the interest of the guest to try to solve his complaint immediately at the destination. If there is no improvement even after a complaint, the guest must ask for a confirmation that shows that the service was not provided, that is, that it was not provided in the manner agreed upon. The guest must attach the confirmation to the written complaint. The guest is obliged to submit a written complaint within 8 days after the end of the stay in the accommodation facility. If the guest submits a written complaint after this deadline, the accommodation facility is not obliged to take such complaint into account. The accommodation facility is obliged to provide a written solution to a valid complaint. The accommodation facility will handle only those complaints that could not be resolved on the spot. While the resolution process continues, the guest irrevocably renounces mediation by any other person, arbitration by any other institution, as well as providing information to the media. Likewise, during this time, the guest waives the right to sue. The maximum amount of compensation per complaint can reach the amount of the advertised part of the services, and it cannot include already used services or the entire amount of the arrangement. The guest and the accommodation facility will try to resolve disputes amicably, otherwise they agree to the jurisdiction of the Split County Court. The applicable law will be Croatian law.

OBLIGATIONS OF THE ACCOMMODATION FACILITY

The accommodation facility is obliged to take care of the execution of services, as well as the choice of service providers, with the attention of a good businessman and take care of the rights and interests of the guest in accordance with good customs in tourism. He is obliged to provide the guest with all contracted services for a particular arrangement and to provide answers for possible non-performance of services or part of services. They will carry out all the stated obligations from their programs in full and in the manner described, except in case of force majeure, bad weather or changed circumstances. If possible, the accommodation facility will offer an alternative solution in such cases. The accommodation facility is not obliged to provide services outside of these Terms and Conditions.

GUEST OBLIGATIONS

The guest is obliged to ensure that he personally fulfills the requirements stipulated by the regulations of the Republic of Croatia and that he complies with the house rules in all accommodation facilities and common areas of the accommodation facilities and that he cooperates with the representative of the accommodation facility or the service provider. The guest himself is responsible for the damage he causes, and especially for the damage that occurred as a result of non-compliance with the contract and these general conditions. The damage caused by the guest will be borne immediately at the reception of the accommodation facility and at another place designated by the natural or legal person to whom the damage was caused.

FINAL TERMS

These general terms and conditions for booking accommodation are an integral part of the contract that the guest enters into with the accommodation facility. Possible/anticipated deviations from these Terms and Conditions must be stated with the text of the offer. By confirming the reservation, the guest undertakes, in writing or verbally, to fully accept these Terms and Conditions of the reservation, which he has previously carefully studied.